The Damart order tracking relies on an online customer area accessible from the site damart.fr. This portal allows you to check the shipping status of a package, retrieve a purchase history, and verify estimated delivery times. Since March 2026, a software update now displays the maximum estimated delay for packages marked “pending,” in accordance with a European regulatory evolution requiring more transparency on delivery statuses.
Delegating Damart tracking to a trusted person: secure shared access
Accessing the Damart customer area is designed for a single user. For those who are not comfortable with digital tools, this approach presents a concrete problem: what to do when one cannot navigate the interface alone?
Related reading : How to Arrange Your Home?
As of now, Damart does not offer a native “shared account” feature with multiple rights management. However, several methods allow you to entrust order tracking to a trusted person without compromising account security.
- Share the login credentials (email address and password) with a family member, choosing a password dedicated solely to this site to limit risks
- Set up automatic forwarding of confirmation and shipping emails to the trusted person’s inbox from the email settings
- Use a family password manager (such as those integrated into browsers or operating systems) that allows you to store access to the Damart account and share it without dictating it out loud
The third option remains the safest. It avoids writing down the password on paper and allows the trusted person to access the Damart order tracking from the customer area remotely, without complex manipulation.
See also : How to Easily Check and Update Your Citroën GPS
This delegation does not allow for changes to banking details or placing a new order if the trusted person does not also have the payment information. Tracking remains read-only for a third party who only knows the username and password.
Damart customer area: what the interface actually displays
Once logged in on damart.fr, the “My Orders” section lists all past online purchases. Each order line displays a status among several labels: preparing, shipped, delivered. Since the March 2026 update, an intermediate status specifies the maximum estimated delay when the package is stuck at a stage.
The three tracking emails sent by Damart
After confirming a purchase, Damart gradually sends three emails. The first confirms the order with a summary of the items and the amount. The second signals the shipment and contains the tracking number of the package. The third notifies the actual delivery.
The tracking number from the second email is the key to tracking. It allows you to track the package directly on the carrier’s site (La Poste, Colissimo, or Mondial Relay depending on the chosen delivery method). Without this number, tracking via the customer area remains the only source of information.
One point to check: these emails sometimes arrive in the “promotions” or “spam” folder of inboxes. For a senior who receives few emails, this distinction between folders is not obvious. Configuring Damart’s address as a trusted sender in the email settings helps avoid losing these notifications.
Damart package tracking without an online account
Not all Damart customers place orders through the site. The brand maintains a phone and mail order service, inherited from its historical mail-order business. In this case, the online customer area is not automatically created.
To track an order placed by phone, you must contact Damart’s customer service. The number is on the paper order form received by mail. No online tracking is available without prior account creation on damart.fr.
Creating an online account after a phone order is possible, provided you use the same email address (or postal address) as that communicated during the order. Linking previous orders to the new online account does not always work: some customers find their history appears in the customer area, while others must contact customer service to have it manually retrieved.
Damart delivery delay: concrete remedies
A package that does not move for several days generates concern. The customer area now displays a maximum estimated delay, but this delay remains indicative.
When the status remains stuck on “preparing”
An item temporarily out of stock can delay the entire order if it contains multiple products. Damart sometimes ships in multiple packages, but the default behavior seems to be grouped shipping. Checking in the customer area if the order has been split helps understand why only one package has arrived.
Available complaint channels
- Customer service by phone, available during the hours indicated on the site (the number is also in the confirmation email)
- The contact form in the customer area, under “help” or “contact us”
- Postal mail, to the head office address, for formal complaints or refund requests unresolved by phone
Damart refunds occur after the return of the package or after the carrier confirms non-delivery. The general terms and conditions specify the applicable deadlines. In case of a persistent dispute, consumer mediation platforms remain a free recourse for buyers, as current regulations remind.
For those who have delegated tracking to a trusted person, the latter can also contact customer service on behalf of the account holder, provided they have the order number and identification information. Damart does not require a formal power of attorney for a simple inquiry about the status of a package, which simplifies the process for families assisting an elderly parent with their online purchases.